Thursday, 28 December 2017

Summary of "How to Win Friends & Influence People" by Dale Carnegie

Fundamental Techniques in Handling People
  • Don't criticize, condemn and complain
  • Give honest and sincere appreciation
  • Arouse in the other person an eager want
Six Ways to Make People Like You
  • Be genuinely interested in other people
  • Smile
  • Remember that a person's name is to that person the sweetest and most important sound in any language
  • Be a good listener. Encourage others to talk about themselves
  • Talk in terms of the other person's interests
  • Make the other person feel important- and do it sincerely


How to Win People To Your Way of Thinking
  • The only way to get the best of an argument is to avoid it.
  • Show respect for other person's opinions. Never say, "You're wrong."
  • If you are wrong, admit it quickly and emphatically
  • Begin in a friendly way
  • Get the other person saying "yes,yes" immediately
  • Let the other person do a great deal of the talking
  • Let the other person feel that the idea is his or hers
  • Try honestly to see things from other person's point of view
  • Be sympathetic with the other person's ideas and desires
  • Appeal to the nobler motives
  • Dramatize your ideas
  • Throw down a challenge
Be a Leader:  How to Change People without Giving Offense or Arousing Resentment
  • Begin with praise and honest appreciation
  • Call attention to people's mistakes indirectly
  • Talk about your own mistakes before criticizing the other person
  • Ask questions instead of giving direct orders
  • Let the other person save face
  • Praise the slightest improvement and praise every improvement. Be "hearty in your approbation and lavish in your praise".
  • Give the other person a fine reputation to live up to
  • Use encouragement. Make the fault seem easy to correct.
  • Make the other person happy about doing the thing you suggest

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